Testimonials & Customer Satisfaction
Customer satisfaction is our commitment to you
Real Time CSAT Score
Customer satisfaction is at the core of our business philosophy. We are constantly monitoring our team’s performance in its interactions with our customers. The way we do this is by tracking Customer Satisfaction in real time using a Net CSAT (Customer Satisfaction) Score which you can see posted above. At the end of each support interaction we send a brief survey asking our clients to rate their satisfaction with our team’s response and provide us with their feedback.
The Net CSAT Score gives us an overall picture of how well our team is doing, based on how many positive, neutral, and negative reviews we receive. It’s calculated like this:
Percent Positive Reviews - Percent Negative Reviews = Net CSAT Score
If you are wondering why it's not just a percentage of positive reviews, consider this example:
Two companies both receive 100 reviews. Company A receives 95 positive and 5 neutral, and Company B receives 95 positive and 5 negative. Company A's Net CSAT Score would be 95 while Company B's would be 90. Both companies received the same number of positive reviews but clearly Company A is doing better than Company B. So the net CSAT Score is weighted to reflect the difference between neutral and negative reviews.
As a benchmark, any score above 80 is considered outstanding. We are proud to be averaging CSAT scores in the mid 90’s!
What our clients are saying about us
We don’t like bragging about our work so we let our clients & partners do it for us! Bellow you can find actual feedback we have received from some of our clients for supporting their clinics and helping them transition into EMR solutions. For privacy reasons we are not disclosing the names of our clients but we will gladly give you referral contacts should you require them.
"A very professional company that offers excellent
after sales support and really cares about their customers. John and Justin are the best! I would recommend them at an instant."
"As an implementation manager with one of Canada's largest EMR vendors, I regularly rely on Bluebird to ensure my projects are completed on time and with happy clients. Bluebird delivers every time. I would highly recommend Bluebird for any of your IT needs."
"bluebird has always been very responsive to our needs and goes above and beyond to help us. The staff are very professional but also approachable and friendly"
"Our Bluebird team has been a vital part of our process in setting up and implementing our EMR system. What impressed me most was that right from first contact, before we had even "signed on the dotted line" to hire them, we received sincere and honest effort."