New Callback Feature!
While we do our best to adequately staff our help desk to accommodate your needs, we kindly request your patience in the event that we experience a larger than normal call volume. We understand that your time is valuable and the last thing we want is for you to be on hold waiting for someone to pick up your call.
Well wait no more! With our new callback feature you no longer need to stay on the line, simply select our new call back feature and we will return your call, shortly. Best of all, you will retain your initial call position regardless of how many calls come in our system!
Just follow the simple instructions below and one of our technicians will return your call shortly.
1. Press 1 when prompted by the system to use our callback feature 2. Enter your 10-digit call back number followed by the # sign. (ideally a cell number or back office line) 3. Press 1 to confirm your callback number after the beep 4. Press the # sign after the tone
That’s all you have to do!
Our system will automatically assign your request to the next available technician and will automatically call you back!