Allow us to share your screen with macOS

The latest versions of MacOS include security improvements that restrict applications that can share your screen. We may need your assistance connecting to your Mac during troubleshooting.

 

Open System Preferences by clicking on the Apple icon  at the top left of the screen, System preferences and selecting ‘Security & Privacy

Next, click the Privacy tab. Click the lock in the corner of the window to unlock the Privacy settings. You will be prompted to enter the password for your Mac.

Click Screen Recording, and then select  ‘MSP Anywhere Agent TakeControl’ , ‘ConnectWise Control Client’, or 'BlueBird Remote Support Client', depending on which application is installed  

Click Accessibility, and then select ‘MSP Anywhere Agent TakeControl’ , ‘ConnectWise Control Client’, or 'BlueBird Remote Support Client', depending on which application is installed