Frequently Asked Questions - FAQ

Below you will find a list of the most frequently asked questions posed by our future and existing clients.  If you cannot find the answer you are looking for, feel free to call us at 888.930.9933 or send us an email.

FAQ About BlueBird
Which geographical areas do you support? 

 

We are currently able to support clients across the province of Ontario as well as Alberta and British Columbia through our local field services teams.  Our help desk can support clients Canada wide via phone or email.  

 

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How experienced are your technicians? 

 

Our technicians are the backbone of our company, each carrying many years of experience in the field of IT support, numerous certifications, and relevant educational experience.  Some of our technicians have worked for Ontario MD while others have joined us from top EMR providers bringing with them invaluable experience in the area of health care technology.  

 

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How long has BlueBird been in business? 

 

BlueBird was established in 2005 as a general IT services support company.  In 2010 the company sold off its other interests and started to focus exclusively in supporting health care organizations.  As such it is now one of the few companies in Ontario specializing in this sector.  

 

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FAQ About EMR
 
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Which EMR vendors do you work with? 

 

BlueBird is EMR vendor neutral.  Whether you are implementing an EMR solution for the first time, changing EMR providers, or upgrading you hardware running your EMR, we will work closely with your EMR vendor to ensure a successful and trouble free implementation.  

 

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We want to implement an EMR solution.  Can BlueBird help?

 

BlueBird can help you though all the stages of the process, from choosing the best EMR solution for you, to working with the EMR provider implement the solution you have chosen for your business, to designing the infrastructure needed to support your choice of EMR.

 

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Which is the best EMR out there? 

 

We cannot say that one EMR is better than the other.  Choosing an EMR is a very personal decision and there are many factors to consider such as your own workflow needs, ease of use, cost, familiarity with the software etc.  Talk to our team and we can help you through this decision process. 

 

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I have signed up with an EMR and I need computers and equipment. Can you help? 

 

The answer is: Absolutely!  Due to our volume purchasing and partnership with hardware and software vendors we can provide you with all the equipment you need to support not only your EMR but your entire network at the best possible price.   

 

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FAQ About Support Plans
 
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Do you offer support plans? 

 

We offer two types of support plans: our most popular option, the monthly support plan and a pay-as-you go plan. For more information please visit the Tech Support Plans page or contact us at 888.930.9933

 

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How much does a monthly support plan cost? 

 

Monthly support plan costs depend on the number of equipment and users supported, whether the network and equipment were purchased and installed by BlueBird, and the duration of the support contract.  Overall, the cost is significantly less than hiring a full time IT person to support you.  Call us today at 888.930.9933 to get a quote for your practice. 

 

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What is your support response time? 

 

Critical issues are dealt with immediately and we will respond within a few hours at most while less critical issues are will respond within the same business day.  Many issues we can resolve remotely and/or if needed we will dispatch a technician to come to your location. 

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I am a support client.  How do I report an issue? 

 

You can reach our help desk via phone at 888.930.9933 Ext.1  M through F from 8am till 6pm and Saturdays from 10am to 2pm, you can send us an email to support@bluebirdinc.com or our use our online ticketing system available 24/7.  To access our online ticketing system CLIK HERE.

 

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FAQ About BlueBird Services
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I want to hire BlueBird to help me set up our new computer network.  
How do we start?

 

We start by setting up a complimentary site assessment to evaluate your clinic's needs and requirements.  A BlueBird associate will visit your clinic, discuss with you how you run your day to day business, examine your work space and existing equipment, and design a solution around the way you work and your assessed needs.  A detailed proposal will be submitted to you and once both parties agree on what needs to be done, we go to work!  To schedule a free assessment visit call us today at 888.930.9933.

 

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How do I stay informed about new services and other BlueBird updates? 

 

You can visit our News page, or click on one of the icons at the end of any webpage to follow us on linkedin, twitter, and facebook.  You can also register to receive our bi-monthly newsletter by registering on our home page. 

 

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